Consumers as Family
The business of Hsin Tung Yang is always thriving. The most important reason is the clerks’ friendly attitude and their smile. The politeness of the clerks is a signature of their business, and the thoughtful and unforgettable service they provide is a delightful experience for all consumers.
“All of the consumers are like our family members, so we will give them the best service,” said the manager of the first Hsin Tung Yang store. The goal of Hsin Tung Yang is to provide the best service and quality of their products to all consumers. Hsin Tung Yang has gained its popularity and reputation in the world; therefore, many tourists buy their gift sets as souvenirs. Japanese tourists, in particular, love to buy Hsin Tung Yang products as souvenirs, so Hsin Tung Yang has included some Japanese wording on some of their products, such as the imini jerky. Some stores even arrange a few clerks who are able to speak Japanese to provide service to Japanese consumers. The vice general manager said that Hsin Tung Yang is the first convenience store in Taiwan, but it is very different from the convenience stores that are typically covered by glass doors. Hsin Tung Yang stores have no glass doors because they want consumers to be able to see the products easily as they pass by the stores.
Hsin Tung Yang is very strict with the food safety management of their products. They focus on managing the sources suppliers and the sanitation of each factory. Hsin Tung Yang makes its own lard oil, and they apply the product traceability system on their products. In the factory, all employees must use flavorless hand soap to clean their hands, and then they are required to walk through a disinfection room to clean their bodies before they enter the factories. This procedure is to ensure the quality of their products. Hsin Tung Yang is famous for its meat products, so it is important to manage the sources of the meat. The supplier of the meat used by Hsin Tung Yang is the Shang Lee Food Company. Each piece of pork has its own ID, so consumers are able to find out where and when the pig was slaughtered. Some of Hsin Tung Yang’s products are part of the traceability system, so consumers can find information on the manufacturing procedures by scanning the QR code on the package. This way, consumers can have confidence in the safety of Hsin Tung Yang’s food products. Hsin Tung Yang sets a great example in the food industry by maintaining high quality products and their warm hospitality. Hsin Tung Yang brings joy to everyone and warms our hearts with their products.
By Alex