Branch Visit.Services.Front Kitchen.Back KitchenCentral Kitchen.Dressing Up.Quality Control Departmen.Food Processingt.Super Refrigerator.VIP Steam Room● Surveys.Kang Chiao● Ci-Sain Elementary SchoolCompetition Analysis.SWOT AnalysisCi-Sain Elementary School 1.Customer Satisfaction Everyone likes Din Tai Fung’s products. They chose either “Love” (86%) or “Like” (14%). None of them chose Dislike or Strongly Dislike. 2.Service Satisfaction It seems like our service were good and they were satisfied. 35% of them liked our service and 65% loved our service. 3.Environment Satisfaction Everyone likes the environment. All of them had positive comments on Din Tai Fung’s dining environment although our web survey analysis shows that one fifth of Din Tai Fung’s customers are not satisfied with the dining environments. (Again!) 4.Favorite Dishes It is likely that customers are very satisfied with Steamed Pork Dumplings and then comes fried rice, dumplings and others. 5.Suggestions All of Ci-Sain’s customers are very satisfied with Din Tai Fung and don’t think Din Tai Fung can be any better than now. It is already extremely perfect. Willis |