Top Service

        Customers admire the friendly and thoughtful service in Din Tai Fung, Especially their initiative attitudes toward customers. How do they know what customers’ needs? Din Tai Fung has some tips and rules, so the new service personnel can deal with customers perfectly without any serving experiences.

1. Replace broken dumplings with good ones:
      If the staffs see a broken dumpling, they will replace a new one for customers. If there are two broken dumplings, they will replace two new dumplings. If there are more than three broken dumplings, they will replace ten new dumplings. Since Din Tai Fung has changed new steamers to make dumplings, customers only have a few chances to get broken dumplings.

2. Provide economical suggestions for customers:
      The staffs in Din Tai Fung will always provide economical suggestions for customers in order to help customers taste various kinds of meals and save money at the same time. It’s doesn’t matter how much money they can make in one day. They always give you the economical suggestionsif you order too much.

3. Customize customers’ orders:
      Although they have the SOP in the kitchens, they customize your orders if you have special requests. You can make your orders less oil, less salt, without green onions, or spicier. You can simply tell the service personnel, and they will make the meals according to your preferences.

      They prepare warm water for pregnant mothers or the people who is taking medicine. They have different sequence of serving meals for the people with diverse nationalities. They prepare new coins and bills to customers. They take away empty plates right away in orer to provide a clean and comfortable environment for customers to enjoy their meals. They really offer the top service!

                                                                                                                                  Evangeline

Waiters take the initiative to care for the guests and let them feel warm and intimate.
〈Team Din Tai FUN 〉