Ups and Downs - The Story of Taipei Songshan Airport

There are totally 103 questionnaires for the international passengers.

79% of the destination of the survey responders is Shanghai. And there are 17% of passengers are going to other cities in mainland China. Only 4% of passengers are going to Japan or transfer to U.S.A. Because this questionnaire is written in Chinese, none Chinese spoken passengers are excluded from this survey. The percentage of the numbers of the taking planes is quiet even. 35% people go abroad for the first time. 31% of the passengers go abroad for 2~4 times and 34% of the passengers go abroad for more than five times.

1. The analysis of the passengers’ basic information

Age: Most passengers (35%) are from 31~40 years old. There are only 13% of passengers are under 20 and older than 60 years old. Therefore we presume the working population (20~60 years old) need the international airlines most.

Gender: The numbers of the female and male survey responders are almost equal. Compared to the questionnaire we do for the domestic passengers, many international tourists are much willing to help with this survey.

Occupation: Most of the passengers are business people or people in service sector.

2. 37% passengers go abroad for business and work. 33% passengers go abroad for travelling. And there are 19% of passengers go to mainland China for visiting friends and family. It shows the relationship between Taiwan and China is very close.

3. 46% of the passengers choose taking flights at TSA because it is time-saving, and 37% of them do so because it is easy to get to the destination. Therefore we can assume that TSA is planed to be the airport for the businesspeople.

4. Many passengers think TSA can be a landmark of Taipei and they like its lively surrounding very much. There are also some passengers praising the nice service they get in the TSA, especially the passengers from the mainland China.

5. Most passengers are satisfied with the ground transportation of TSA. But still some of the survey responders have no idea about because they come with the traveling group. However for the businesspeople, it is easy and convenient because there are buses, taxis, MRT waiting just outside the airport.

6. 71% of the survey responders eulogize the attitude and service of the ground staff and volunteers. It impresses the travelers very much and help enhanced the image of the country.

7. 75% of the passengers are satisfied with the restrooms. This is because the staff cleans them regularly.

8. 60% of passengers are satisfied with the announcement system. And 40% of the passengers think it is ok. However some of them suggest that there can be more language for the foreigners.

9. 60% of the passengers are satisfied with the signs in TSA. Because there are both international flights and domestic ones in the airport, some passengers may get confused. However, because these two terminals are connected and the signs are pretty big and written in different languages, the passengers can find the right one at last.

10. 53% of passengers are satisfied with the flight punctuality. Even the flights are delayed sometime, they would not take much time.

11. 39% of the passengers are satisfied with the facilities in TSA. However, some of them suggest that the airport can increase the choice of the restaurants, and improve the quality of the trolleys.

12. Only 20% of the passengers are satisfied with the price and food offered in TSA. Many of them think there are not various choices of restaurants and there is also nothing special. But the price and the taste are acceptable.

13. 60% of passengers think nothing needs to be improved in TSA. It is probably because the space of the TSA is limited. It is impossible to increase any facilities.

14. The first impression for 45% passengers of TSA is its convenience. Located in the Taipei city and with MRT stop by, it is time-saving. 28% of passengers think it is clean and neat. There are also many of them eulogize the service and cleanness in the airport.