Experience

Chia-ting Kuo

Image source: shot by our team

We observed how the housekeepers set pillows and quilt cover and how they flatten the bed without any wrinkles with hand knife. Through the hands-on experience, we became familiar with the work content of housekeepers, understood their efforts, skills, proficiency, and enthusiasm.

Chien-chen Huang

Image source: shot by our team

I had hands-on experience at F&B Department. First, I washed my hands before placing napkin. Then napkin should be aligned with the seat back. The knife was placed on the right side, while the fork, left, which should be aligned with the napkin. The knife and the fork should be away from the edge of the table as far as one finger to prevent customers from knocking them down to the ground. I thought placing the napkin was easy. But it turned out that I should pay attention to many details. I realize that anything requires carefulness.

Yi-chen Huang

Image source: shot by our team

We learned how to hold the dish tray. We should hold it with our five fingers open steadily. The next step was to lay the tableware. The manager said, "80% people are right-handed, while only 20% are left-handed, so we usually placed the tableware on the right side." The last step was to learn how to place tea cups and pour water. We should fill the cup to 80%. I learned a lot through my intern at Forte Hotel

Yi-chin Huang

Image source: shot by our team

The housekeepers demonstrated first. And then we practiced. Each step seemed easy. But you would never know its difficulty before trying. My hands-on experience was to replace the quilt cover. At the beginning, I thought it was easy, but I met many difficulties in practicing. It was not as simple as it looked. After the hands-on experience, I realize the hard work of the staffs. And I learn that easy things contain much knowledge.

Kai-jung Shih

Image source: shot by our team

I had hands-on experience of replacing bed sheet and cleaning the toilet. I realize that "hand knife" can make bed setting fast and tidy. The extra part of the sheet should be inserted to the bottom of the mattress. And "hand knife" would solve the issue. Both the toilet and switch should be cleaned. I wipe the switch by pouring water over it in a clockwise direction. Any tiny dust must be removed. No fingerprint should be left on the glass of the table. Comfortable rooms contain the hard work of many hotel staffs.

Sheng-kai Hsu

Image source: shot by our team

I was responsible for wiping the shower room. The housekeeper first taught me how to wipe with a mob. I should hold the mob in both hands and move it in circles. From top to bottom, everywhere, including the floor, should be wiped. The shower faucet and water faucet should also be cleaned. When you wiped the left side of the faucet, you could push it to the other side. Through the hands-on experience, I learned the hard work of housekeepers. They must clean the glass in the bathroom very clean and dry the floor so as to provide the best quality service to customers.

Hsiu-hua Chan

Image source: shot by our team

You can learn a lot at a hotel. It is good to improve yourself by having internship there. When one stepped in a hotel, we immediately knew what facial expression we should put on to welcome customers. Those who spoke rudely usually would suddenly change and welcome and serve customers with a smile. No matter what troubles customers had and no matter how unhappy we were, we still needed to face the customers with smile. I learn that no one shall be ignored. And I shall seize each opportunity to help others and receive others warmly. I shall do my tasks well and be grateful for each opportunity.

Shih-yin Huang

Image source: shot by our team

I thought it was easy to lay knife and fork, so I didn't listen to the explanation carefully. When I did it myself, I found it was not easy. The knife should be aligned with the menu and kept a certain distance away from the fork. They should be laid properly! Each small step contained many consideration and care. It looked simple to set the table. But you could not be careless. Whiling hold the tray in one hand, you should set the table with another. All your attention should be paid to the tableware rather than the tray, so you might fall the tray due to absent-mindedness. Thus, you should hold the tray in a focused and careful manner so as to complete it perfectly.